Our help desk support is dedicated to getting your problems resolved as quickly as possible. We have same day turnaround for most calls received. We have a real advantage over our competitors with our developers always available to assist with difficult or urgent issues.
ETQ’s newly launched support logging system gives our clients the ability to log, retrieve and review all their calls history. Clients are well informed about the resolution progress. Periodically we provide client call summary reports to clients so that usage of the support can be reviewed and adjusted.